Orders placed on gopurebeauty.com:

We have a 60-day money-back guarantee! You can submit your return request at the following link: https://returns.gopurebeauty.com 

Please do not submit a return request for wrong, defective, or damaged items. If you received the wrong item or would like to return/exchange a damaged or defective product, please get in touch with support@gopurebeauty.com for assistance with a replacement or report the issue directly through our Help Center. 

Refund Policy

Your refund will cover the value of the returned item(s) at the time of purchase plus sales tax (if applied), minus any discounts that were applied to your order. Your refund will be issued to your order's original payment method once your returned items have been received, processed, and restocked at our warehouse. We cannot issue a refund to any payment method besides the original payment method used to place the order.

Store Credit

If you choose to receive a Store Credit you can use toward your future order, $10 will be added to your refund total. The Store Credit will be issued in the form of a gift card.

Exchange Policy

If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) is in transit back to us. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If there is a difference left to pay for the item(s) in your new exchange order, you will be asked to complete payment for the price difference before submitting your return request. If your order was placed using Faster Shipping, it should arrive within 2-3 days from when it was placed. 

Orders placed through TikTok or Amazon:

If you place your order through TikTok or Amazon, you need to go through the original selling platform to request a refund by doing the following:

1) Go to Order

2) Find the order needed refund

3) Refund Request

4) Click on the Product that needs to be refunded

5) Select the appropriate reason for a refund

We are thrilled to announce that our exceptional Tighten & Lift Neck Cream has been recognized by the renowned US Weekly magazine as the favorite cream for anti-aging!

Check out US Weekly magazine's article here - https://www.usmagazine.com/shop-with-us/news/best-anti-aging-serums-creams-under-50/

Yes, we recommend using a moisturizer even after applying our serum trio. While the serums provide a high concentration of active ingredients for anti-aging benefits, a moisturizer plays a distinct role in skin hydration and protection. Moisturizers create an occlusive barrier to prevent water from evaporating, driving moisture into the skin. Meanwhile, serums do not contain occlusive agents like creams and focus on delivering targeted active ingredients. For a comprehensive skincare routine, complement serums with a cream or moisturizer to maintain your skin's hydration and health.

To apply a discount or promotional code you have received to your order:

1. Enter the discount code at checkout in the provided field.
2. Confirm that the discount is reflected in your order total before finalizing your purchase.

Please note that the discount code will not apply to subscription order and cannot be combined with other codes. If you experience any issues with applying your discount code, please contact our customer support for assistance.

All orders are processed and shipped within 1 business day. We do not ship or process orders on weekends or US federal holidays. If you place your order on Saturday or Sunday, your order will ship the following Monday. Orders are typically delivered within 3-5 business days for standard shipping and 2-3 business days for faster shipping.

For shipments to APO/FPO addresses, Australia, New Zealand, and the UK, please allow up to 7 business days for delivery.

The expiration date of our products is printed on the product box and the bottles/jars.

If left unopened, our products have a shelf life of 2 years. Once opened, we recommend using our products within 6 months to 1 year. 

Note: Adhering to the expiration date and recommended usage period after opening is crucial for maintaining the product's integrity and delivering the best possible results.

Everyone is invited to join! Simply create an account on our website to start earning today. Create your account here - https://gopurebeauty.com/account/login?return_url=%2Faccount 

Our Subscribe & Save feature will enable you to subscribe to receive our products at your chosen frequency while being charged at a discounted rate.

To subscribe, choose subscribe & save before adding your item to the cart. Please see the screenshot below:

From there, you may choose the frequency (30 or 60) and click Add to Cart. If there are more items you would like to order and subscribe to, just do the same steps. You can choose different frequencies per product or kit.

What this entails:

- Discounts: 25% off individual products, 10% off bundles

- Choosing between a 30-day or 60-day recurring subscription. If you need a longer frequency, just let us know and we will manually adjust it for you after you place your order.

- Free shipping for US and Canadian customers

- No coupon codes will be able to be used on pure subscription orders

- You can pause, modify, or cancel your subscription at any time

- Subscription is unavailable for Australia, New Zealand, and the UK

How to Use:

Step 1. Warm a scoop of cleansing balm in your fingers and apply it to dry skin.

Step 2. Gently massage onto the skin to dissolve any makeup or impurities. Add warm water to the skin and continue massaging until the balm has a milky consistency.

Step 3. Rinse with warm water or wipe away with a damp cloth

How to Use:

Step 1. Apply a thin layer to cleansed, dry skin – avoiding the eyes and lips.

Step 2. Wait 10 minutes for proper absorption and then apply your moisturizer.

Step 3. Leave on overnight and thoroughly cleanse in the morning. Do not use it in the same routine as retinol. Start with one use per week, working up to three uses per week maximum.

Note: Can be used both day and night

How to Use:

Step 1. Cleanse and tone your face and neck. Gently pat so the skin is damp, not dripping.

Step 2. Place 3-5 drops of serum on fingertips and apply on damp skin in an upward, circular motion. Allow serum to fully absorb. For best results use twice daily, morning & night.

Note: This is a morning moisturizer but you can use it both day and night if you are NOT using the Firm & Lift Serum or Retinol Serum at night.

How to Use:

Step 1. Cleanse and tone your face and apply your serums.

Step 2. Apply an even amount of Vitamin C Moisturizer evenly to the face and neck each morning.

Step 3. Massage in a circular motion until fully absorbed.

How to Use:

Step 1. Use the BHA Liquid Exfoliant either in the mornings or at night, starting with 3x a week – working your way up to every day if desired.

Step 2. Use the AHA Peel ONLY at night up to 3x a week. Sensitive skin should only use one exfoliation product per day

Step 3. NEVER use these exfoliants in the same routine

Redeeming your points for discounts or free products is simple. If you have accumulated at least 500 points, you can:

1. Log in to your account and proceed to checkout.
2. Enter the number of points you wish to redeem and click 'Redeem.'
3. Alternatively, visit the Rewards section on your account page to see the rewards you can redeem with your points.

You can find more information about our Rewards Program here - https://gopurebeauty.com/pages/gopure-rewards

Please reach out to customer support if you have any questions about redeeming your points.

USA: We charge a $6.99 flat rate for standard shipping. We offer free standard shipping on orders of $59 or more within the US. Standard shipping times are 3-5 business days, however, customers can pay an additional $2.99 at checkout for faster shipping of 2-3 business days.

International: Shipping is calculated at checkout based on the specific order weight and destination. Duties and taxes are included in the shipping cost. 

Subscriptions: All subscriptions - both USA and Canada - now ship free!

Our products are cruelty-free, fragrance-free, and most of them are vegan except for the following:

-Brighten & Even Serum

-Hydrate & Smooth Serum

-Firm & Lift Serum

-Anti-Wrinkle Moisturizer

-Advanced Repair Eye Cream

-Hit Refresh Toner

-Neck Cream

-BHA Liquid Exfoliant 

At this time, we can confirm the following products are gluten-free:

-Brighten & Even Serum

-Hydrate & Smooth Serum

-Firm & Lift Serum

-Anti-Wrinkle Moisturizer

-Dramatically Dewy Serum

-Vitamin C Moisturizer

-Neck Cream

-Niacinamide Serum

-Brilliant Barrier Water Cream

-Superfruit Enzymes Cleansing Balm

-Glowpure Tinted Mineral SPF

-Vitamin C Dry Oil

-Vitamin C Booster

-Gentle Gel Cleanser

-Wake up Radiant AHA Peel

All of the ingredients of our products are listed on the product page of our website. Visit this link for the full ingredients list - https://gopurebeauty.com/pages/gopure-ingredients

Step 1. Log into your account by clicking the icon in the middle of the search icon and cart icon on the top right corner of our website here - https://gopurebeauty.com/account/login

Step 2. Once you're logged in you will see Manage Subscriptions on the left side of the screen under Account Details, Address Book, and Order History. Click "Manage Subscriptions".

Step 3. You will see the product/s you signed up subscriptions for. Select any of the options highlighted in yellow to see the option to cancel your subscription

Step 4. Then you will see the following page. You may cancel, reschedule, or skip your subscription as well as change the quantity, and frequency to every 30, 60, or 90 days from here:

How to Use:

Step 1. Cleanse your face and neck. Gently pat dry.

Step 2. Apply toner to the skin with a cotton pad or the tips of your fingers, and gently wipe over the entire face, neck, and chest.

Step 3. Do not rinse. Follow with serums, moisturizers, and SPF.

Note: Can be used both day and night

How to Use:

Step 1. Cleanse and tone your face and neck. Gently pat so the skin is damp, not dripping.

Step 2. Place 4-5 drops on fingertips and apply on damp skin in an upward, circular motion. Allow serum to fully absorb. For best results use twice daily, morning & night.

Note: Can be used both morning and night.

How to Use:

Step 1. Cleanse and tone your face and apply your serums.

Step 2. Massage an even layer onto the face in upward strokes. Can be used morning and night.

Learn more about our Brilliant Barrier Water Cream here:

Click this for a visual guide and step-by-step instructions.

How to Use:

Step 1. Morning Routine: Using your fingertips, apply 4-5 drops of the Brighten & Even Serum to your cleansed and toned face, neck, and chest areas.

Step 2. While the Brighten & Even Serum is still damp on your face, apply 4-5 drops of the Dramatically Dewy Serum to the face, neck, and chest area. Allow serum to fully absorb. Finish with your favorite eye cream, moisturizer, and SPF during the day.

Step 3. Nighttime Routine: After cleansing and toning, apply 4-5 drops of the Firm & Lift Serum to your dry face, neck, and chest areas. Finish with your favorite eye cream and moisturizer.

Make sure that you are placing a one-time order and not signing up for a subscription. Discount codes are designed for single, non-recurring orders.

Important: Our system can only accept one coupon code per order. If you attempt to apply multiple codes, only one will be valid, and the others will be rejected.

Double-check your order details, including the order type (one-time) and the coupon code you wish to apply, before proceeding to checkout. This will help ensure a smooth and successful transaction.

Terms and conditions are subject to change at any time. Other restrictions may apply. Abuse of coupon codes in any way can result in loss of access to purchasing on gopurebeauty.com.

Yes, we offer faster shipping to US addresses shipped via DHL, and it will be delivered in 2-3 business days. Please allow up to 1 business day for your order to be processed before shipping. Please be sure to provide a physical address if expediting your order. Expedited orders can not be delivered to PO Boxes. 

Earning is easy! You’ll earn 200 points just by joining goPure Rewards. Rack up more points by purchasing goPure products, following us on social media, referring a friend, leaving product reviews on our site, and more. You’ll even get bonus points on your birthday!

Note: Use at night ONLY and make sure to apply sunscreen last during the day daily.

How to Use:

Step 1. Cleanse and tone your face and neck. Gently pat your face dry.

Step 2. Place 4-5 drops on fingertips and apply in an upward, circular motion. For best results, use once per day at night. Make sure to apply SPF the next day.

Step 3. If you have never used retinol or have sensitive skin, please make sure to start with 1 day per week. If no issues occur, add in 1 more day per week. Build up slowly to daily.

Note: Can be used both morning and night.

How to Use:

Step 1. Cleanse and tone your face and neck. Apply your serums.

Step 2. Apply an even amount to your neck and chest in a gentle upward motion.

Step 3. If using during the day, make sure to finish with your SPF.

How to Use:

Step 1. Cleanse and tone your face, neck, and chest. Gently pat dry.

Step 2. Place 4-5 drops of the Firm & Lift Serum on your fingertips and apply in an upward, circular motion. Let the product fully absorb. For best results, use once daily at night. Make sure to apply SPF the next day.

Step 3. Apply 1 pump of Glyco-Peptide Anti Wrinkle Moisturizer to your face and the back of your hands in an upward, circular motion. Let the product fully absorb.

Step 4. Follow with 1 pump of Tighten & Lift Neck Cream on your neck and décolleté in a gentle upward motion.

It's all part of our exciting goPure glow-up, as well as an obligation to do better for our planet.

We heard customer feedback and really took it to heart. Our serum bottles were slippery when wet. It was easy to spill products or break bottles. You wanted more sustainable packaging and clearer details on how to use the products. So, we got to work to elevate your experience.

Thanks to your comments, we made mindful updates to make your overall goPure experience more functional and eco-friendly. We made the switch to thicker glass instead of plastic. Our bottles have a frosted feature to give them more grip and less slip — all while protecting the integrity of the product inside. Now, our recyclable, interactive boxes feature tons of tips, tricks, and inspiration to help you maximize your glow!

All international orders are subject to import duties and taxes. We work with a third party to accurately calculate and collect these fees during checkout so that we can deliver your order to your door hassle-free. The amount you pay at checkout includes any applicable taxes and duties imposed by the receiving country. If you are assessed any additional fees, please get in touch with our team at support@gopurebeauty.com to request a refund.

Redeeming your points is simple. You can start redeeming once you have 500 points. Simply log in to your account and use the point slider at checkout to redeem your points for discounts. Or, head to the Rewards section on your account page to redeem your points for free products and discounts - https://gopurebeauty.com/pages/gopure-rewards

Note: Can be used both day and night in any order with the other serums

How to Use:

Step 1. Cleanse your face and neck. Gently pat dry.

Step 2. Apply 4-6 drops of Booster serum onto your face, neck, and chest until absorbed.

Step 3. Follow with your moisturizer and SPF if using during the day.

How to Use:

Step 1. Wet your face and neck with warm water. Squeeze a nickel-sized amount of cleanser into the palm of your hand and massage over the face and neck in light circular motions for 60 seconds. Rinse and pat dry.

Step 2. Apply toner to the skin with a cotton pad or the tips of your fingers, and gently wipe over the entire face, neck, and décolleté. Don’t rinse.

Step 3. For your morning and evening serum steps, first use your fingertips to apply 4-5 drops of the Brighten & Even Serum to your face, neck, and chest area. While the Brighten & Even Serum is still damp on your face, apply 4-5 drops of the Dramatically Dewy Serum to the face, neck, and chest area. Next, apply 4-5 drops of the Niacinamide Booster.

Step 4. Using your ring finger or your metal skincare spatula, dab, and massage half a pea-sized amount gently into the skin around the eyes day and night.

Step 5. Massage 1 pump of Vitamin C Moisturizer evenly onto the face and neck each morning.

At goPure, we're committed to making strides toward more sustainable practices. We moved away from the airless jars for sustainability and recycling purposes. Now, our new glass jars offer a luxurious daily ritual while being more eco-friendly, too. It's a win-win!

Log into your account by clicking here

When you log in, you'll be able to view your active subscriptions. Click "view details" to make changes:

On the next page, you'll be able to make changes, including:

• Order now
• Skipping, rescheduling, or delaying your order

• Editing your payment and address information
• Editing the products included in your subscription
• Pausing your subscription
• Canceling your subscription

To check your balance, sign into your account here - https://gopurebeauty.com/account/login?return_url=%2Faccount. Then click "View & Manage Your goPure Rewards".

How to Use:

Step 1. Cleanse and tone your face and neck. Gently pat dry.

Step 2. Apply 4-6 drops of your serums in any order. Keep in mind, Dramatically Dewy loves being applied to damp, not dripping, skin for best results. You can use one, two, or all three serums in your routine.

Step 3. Follow with your eye cream and moisturizer.

Step 4. These serums can be used in your AM and PM skincare routine and are designed to be used safely together. Always finish your daytime routine with sunscreen.

No, the formulas are the same ones you've come to know and love — just in all-new sustainable packaging you'll love, too.

Yes, points do expire after 3 months of not placing an order. As long as you place just one order in 3 months, your points won't expire. So, be sure to place at least one order every 3 months to keep your points ready to redeem!

Good face seal is a clean beauty standard that screens all ingredients and percentages against a standard list. A Good Face seal is only given to those brans they consider to be clean.

Once we receive your order, we begin processing it right away. Because of this, we’re unable to cancel the order or make changes to the shipping address and order items.

If you entered the wrong shipping address, we recommend contacting the carrier to request an address change or to hold the package at a pick up location once you receive your tracking information.

While you can't combine discount codes and rewards, you'll still earn points on any purchase you make using a discount code! It's the best of both worlds. Please note, there's a limit of one reward per order.

We fully understand and appreciate your preference for speaking with a real person. We recognize the value and importance of personal interaction, especially when addressing your inquiries or concerns.

Please note that our phone support team is currently experiencing a high volume of calls. As a result, we kindly request that you allow up to 2 business days for one of our representatives to respond to your message. 

If you prefer a more immediate response, we recommend exploring our online ordering system or contacting our customer support via email at support@gopurebeauty.com or live chat. These channels are available and can provide you with real-time assistance.

While we take great care to ensure that your goPure Beauty products are packed safely and securely on their journey to you, some factors like shipping and handling are beyond our control. If there are any issues regarding the products received in your order, please contact us at support@gopurebeauty.com with the following information so that we may assist you quickly and efficiently: 

1. For damaged items and quality issues: please provide us with detailed photos of the product(s), including the batch code (located on the bottom of the product), for quality assurance. 

1. For missing/incorrect items: please provide us with detailed photos of how the order was received and the shipping box with the label and all products.  

Photos allow us to share your feedback directly with our Fulfillment or Product Teams and carriers to investigate further or prevent this from happening in the future.

Absolutely! You'll have up to 30 days after a purchase to create an account and earn points from that purchase. Please note that Amazon and TikTok orders will not earn points, only orders placed on gopurebeauty.com will count.

However, you cannot retroactively earn points on purchases made before the program’s official launch date on July 21, 2023.

Our products are made in the USA but we are aware of several counterfeiters. These counterfeit brands might imitate our packaging and branding, but they have no association with goPure and these fake products may contain harmful ingredients, lack the effectiveness of our genuine formulas, and do not come with the quality assurance and customer support that we provide. 

Our dedicated team is actively investigating this matter to ensure that our customers won't be lured to buy counterfeit products.  

1. Only buy through official sales channels like gopurebeauty.com, our Amazon storefront, or our blue checkmark-verified TikTok shop! We never sell through third-party retailers
2. Check for our GOPURE label on all packaging
3. Read the reviews! We have thousands of positive reviews, while fraudulent brands often have less than 100 – most warning that the business is a scam
4. We’ve sold thousands of products across platforms, over 236k on TikTok and over 10k on Amazon. When in doubt, check the numbers.

We strongly advise against purchasing from any suspicious sources. 

There are multiple ways to track your order: 

1. Your order confirmation email: The "Track your order" link will take you to a personalized web page containing all the information about your order, including the progress and tracking information once it ships. Make sure to check your spam or junk folder for this email.

1. Using our live chat feature on the bottom right-hand side of gopurebeauty.com  

1. In our Help Center, under “Track Order” 

Contact us at support@gopurebeauty.com if you need further assistance. 

There are 3 statuses in which you can find yourself as a goPure Rewards member. Every purchase you make with goPure contributes to your status level — and each offers new amazing perks.

Check out the table on this page here - https://gopurebeauty.com/pages/gopure-rewards

If you are experiencing a rash or irritation after using our products, we apologize for any discomfort. You have the option to initiate a return at the following link: https://returns.gopurebeauty.com/#/. Your well-being is our top priority, and we encourage you to contact us with any further questions or concerns you may have.

We're sorry that you've encountered payment difficulties. Should your card be declined, we advise reattempting the transaction, ensuring all card information is correct, and checking if there are any issues with your bank or credit provider that may be preventing authorization. If problems persist after verifying all details, please contact us for further assistance.

Don't panic! Carriers sometimes mark packages as delivered prematurely. Here are the steps to take:

1. Check with family members, roommates, or neighbors to see if someone collected the package on your behalf.

2. Examine your surrounding area, including parcel lockers or any secure area where deliveries are typically kept.

3. Wait 24-48 hours, as packages sometimes are marked as delivered before they arrive.

4. If the package is still missing, email support@gopurebeauty.com and provide details so we can investigate the status and assist you

Contact us within 48 hours of the delivery confirmation if your package is still unaccounted for. This will allow us to take prompt action and resolve the issue efficiently.

Give $15, get $15 when you tell a friend! The referral begins when you share your unique link with a skincare-loving bestie. You'll find your exclusive link under "Ways to Earn" when logged in to your rewards account. Friends who click the link will be directed to our website where they will be greeted with a welcome message and a special coupon code. They can redeem $15 off by spending a minimum of $39 USD on their first order. You'll be rewarded for every successful referral that uses the special code.

If you haven't received your digital gift card within an hour after purchase, please follow these steps:

1. Check your inbox for an email containing the digital gift card. It may sometimes take a little longer than expected to arrive.
2. Look in your spam or junk email folder, as emails can sometimes be filtered there by mistake.
3. If you still cannot locate the email, contact our customer support, and we will resend the digital gift card to you.

Our team is always ready to assist you should you need any further help regarding your digital gift card.

We accept the following:

1. Visa, Mastercard, American Express, Discover, UnionPay, JCB, and Elo

2. Shop Pay

3. PayPal

4. Afterpay

We fully understand and appreciate your preference for speaking with a real person. We recognize the value and importance of personal interaction, especially when addressing your inquiries or concerns.

Please note that our phone support team is currently experiencing a high volume of calls. As a result, we kindly request that you allow up to 2 business days for one of our representatives to respond to your message. 

If you prefer a more immediate response, we recommend exploring our online ordering system or contacting our customer support via email at support@gopurebeauty.com or live chat. These channels are available and can provide you with real-time assistance.

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